There is about him something that seems to soothe and hypnotize. To the best of my knowledge, he has never encountered a charging rhinoceros, but should this contingency occur, I have no doubt that the animal, meeting his eye, would check itself in mid-stride, roll over and lie purring with its legs in the air.
There's a big misconception where people thinking winning or success comes from everybody putting their arms around each other and singing kumbaya and patting them on the back when they mess up, and that's just not reality. If you are going to be a leader, you are not going to please everybody. You have to hold people accountable. Even if you have that moment of being uncomfortable.