Everybody understands that you're supposed to say 'our employees are our most valuable asset' to the point where, even if it's really true, they're not going to really trust you until you've earned that - same with customers. - Gabe Newell
An employee is told that the customer is always right and, in fact, the customer is usually a moron and as asshole - Larry David
I had confidence that as long as we did our work well and were good to our customers, there would be no limit to us. - Sam Walton
Each Wal-Mart store should reflect the values of its customers and support the vision they hold for their community. - Sam Walton
Job security lasts only as long as the customer is satisfied. Nobody owes anybody else a living. - Sam Walton
Customers..do not take them for granted. They have so many options today it’s ridiculous! Be obsessed about your customers!! Make sure you cascade that down to your employees. Also, have a soft eye on competitors. They are developing products and services for YOUR customers. Know what they’re doing!
If one of our customers comes into the store without a smile, I'll give them one of mine. - Sam Walton
The secret of successful retailing is to give your customers what they want. And really, if you think about it from the point of view of the customer, you want everything: a wide assortment of good quality merchandise; the lowest possible prices; guaranteed satisfaction with what you buy; friendly, knowledgeable service; convenient hours; free parking; a pleasant shopping experience. - Sam Walton
Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more. - Sam Walton
The way management treats their associates is exactly how the associates will then treat the customers. - Sam Walton
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else. - Sam Walton
The goal as a company is to have customer service that is not just the best, but legendary. - Sam Walton
It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages. - Henry Ford
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