I'd still say that visiting the stores and listening to our folks was one of the most valuable uses of my time as an executive. But really, our best ideas usually do come from the folks in the stores. Period.
You do things when the opportunities come along. I've had periods in my life when I've had a bundle of ideas come along, and I've had long dry spells. If I get an idea next week, I'll do something. If not, I won't do a damn thing.
The big profit in a new idea goes to the man who gets in first on the market, if he outlines the proper program. The public can be educated about the value of rubber tires, and it is the business of the man who makes them to find a way to put them out at a price low enough so people cannot afford not to buy them.